Impact of RPA and AI Automation on IT Business

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2023-12
Authors
Choudhary, Vikas
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Townsend, Anthony
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Anthony
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Abstract
In today's IT landscape, businesses are increasingly moving towards task automation to enhance efficiency and cut costs, while simultaneously eliminating the potential for human error and human interaction. The implementation of Robotic Process Automation (RPA) and Artificial Intelligence (AI) has emerged as a popular strategy for organizations seeking streamlined operations. However, it is crucial to recognize that while automation offers substantial benefits, it comes with its own set of advantages, disadvantages, and ethical considerations. This paper endeavors to provide a comprehensive exploration of RPA and AI, offering insights into their capabilities for task automation. The study will explore a diverse range of use cases, showcasing instances where RPA and AI have proven instrumental in saving time, reducing costs, and boosting operational efficiency for organizations. Furthermore, the paper will address the challenges and risks associated with the implementation of these automatons, providing valuable best practices to mitigate potential pitfalls. As the technological landscape is ever-evolving, this paper also casts a forward-looking gaze on emerging trends that may seamlessly align with RPA and AI automation. By anticipating these trends, organizations can stay ahead of the curve and harness the full potential of these transformative technologies. Crucially, the paper concludes with an exploration of the ethical dimensions inherent in automation. It addresses the ethical questions that often surface concerning the impact of RPA and AI on the workforce and society at large. By examining these ethical considerations, the paper seeks to foster a holistic understanding of the broader implications of automation in the contemporary business landscape.
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CC0 1.0 Universal, 2023