Exploring the Culture of Food Safety: The Role of Organizational Influencers in Motivating Employees' Safe Food Handling Practices
Ungku Zainal Abidin, Ungku Fatimah
The role of organizational influencers on foodservice employees’ motivation to follow safe handling practices was explored. Data were collected from 311 employees with no supervisory responsibilities working in commercial and noncommercial foodservices. Employees identified level of agreement with eight organizational influencers that motivate them to follow safe food handling practices. Data were analyzed to determine if differences in motivation by influencers existed among employees with different demographic characteristics. Age, years of foodservice experience and work status impacted motivations of both commercial and non-commercial employees. Future research could test a comprehensive measure of organizational influencers on employees’ safe food handling practices.
This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Quality Assurance in Hospitality and Tourism in 2013, available online: http:// www.tandf.com/10.1080/1528008X.2013.802587.