Conflict of Values: Effect on Employee Behavior in the U.S. Retail Industry

Date
2015-11-13
Authors
Goswami, Saheli
Ha-Brookshire, Jung
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Altmetrics
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Abstract

Most studies have looked at this conflict between the organization and its employees from an organization’s perspective, focusing on how conflict affects organizational goals and performances (Aram, 1976; Argyris, 1964). However, little research is available on the effect of such conflicts on an employee within the organization. To fill this gap in research, the purpose of this study was to investigate (a) whether such value conflicts still exist in organizations, (b) whether such conflicts affect an employee, and (c) how employees react to such conflicts. This study focused on retail organizations, as the retail industry in the United States has been the largest employment sector for the past few years (U.S. Bureau of Labor Statistics, 2015).

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