Exemplary and Unacceptable Workplace Communication Skills

dc.contributor.author Coffelt, Tina
dc.contributor.author Smith, Frances
dc.contributor.author Coffelt, Tina
dc.contributor.department English
dc.date 2021-02-23T21:27:46.000
dc.date.accessioned 2021-02-25T18:48:33Z
dc.date.available 2021-02-25T18:48:33Z
dc.date.copyright Wed Jan 01 00:00:00 UTC 2020
dc.date.issued 2020-08-04
dc.description.abstract <p>Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.</p>
dc.description.comments <p>This accepted article is published as Coffelt, T. A., & Smith, F. L. M. Exemplary and unacceptable workplace communication skills. <em>Business and Professional Communication Quarterly.</em> August 4 2020, 83(4);365-384. Doi: <a target="_blank">10.1177/2329490620946425</a>. Posted with permission. </p>
dc.format.mimetype application/pdf
dc.identifier archive/lib.dr.iastate.edu/engl_pubs/293/
dc.identifier.articleid 1294
dc.identifier.contextkey 21795263
dc.identifier.s3bucket isulib-bepress-aws-west
dc.identifier.submissionpath engl_pubs/293
dc.identifier.uri https://dr.lib.iastate.edu/handle/20.500.12876/94221
dc.language.iso en
dc.source.bitstream archive/lib.dr.iastate.edu/engl_pubs/293/CoffeltT_manu__Exemplary_and_unacceptable.pdf|||Fri Jan 14 23:14:47 UTC 2022
dc.source.uri 10.1177/2329490620946425
dc.subject.disciplines Communication Technology and New Media
dc.subject.disciplines International and Intercultural Communication
dc.subject.disciplines Technical and Professional Writing
dc.subject.disciplines Work, Economy and Organizations
dc.subject.keywords exemplary communication skills
dc.subject.keywords unacceptable communication skills
dc.subject.keywords closing-the-gap studies
dc.subject.keywords anticipatory organizational socialization
dc.subject.keywords qualitative methods
dc.title Exemplary and Unacceptable Workplace Communication Skills
dc.type article
dc.type.genre article
dspace.entity.type Publication
relation.isAuthorOfPublication 83dde571-759b-45c4-8a63-0b710ccd75a8
relation.isOrgUnitOfPublication a7f2ac65-89b1-4c12-b0c2-b9bb01dd641b
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