Challenges in technology adoption in Indian public distribution system: a quality management approach

Date
2018-01-01
Authors
Chhabra, Varun
Chopra, Shweta
Rajan, Prashant
Major Professor
Advisor
Committee Member
Journal Title
Journal ISSN
Volume Title
Publisher
Altmetrics
Authors
Research Projects
Organizational Units
English
Organizational Unit
Journal Issue
Series
Department
EnglishAgricultural and Biosystems Engineering
Abstract

Information and communication technologies are being used by various countries to provide faster and transparent services to their citizens through e-government initiatives. A large population in developing countries remain deprived of these services due to lack of skills, training and infrastructure. Local community intermediaries with necessary skills are employed to provide these services to beneficiaries. The purpose of this study was to identify and prioritise the challenges faced by intermediaries in adopting e-government technology. Quality management tools of list reduction, affinity diagram and Pareto chart were used for this purpose. Utilising quality management tools is an unconventional approach to problem solving in public administration sector. The six identified priority areas were lack of infrastructure, device hardware design, process design, sales people errors, government support and software design. This research will help policy makers and government agencies to improve technology dissemination for easier adoption of existing as well as new e-government initiatives.

Comments

This is a manuscript of an article published as Chhabra, Varun, Shweta Chopra, and Prashant Rajan. "Challenges in technology adoption in Indian public distribution system: a quality management approach." International Journal of Productivity and Quality Management 23, no. 3 (2018): 328-348. DOI: 10.1504/IJPQM.2018.089804. Posted with permission.

Description
Keywords
Citation
DOI
Collections