Challenges in technology adoption in Indian public distribution system: a quality management approach

dc.contributor.author Chhabra, Varun
dc.contributor.author Chopra, Shweta
dc.contributor.author Rajan, Prashant
dc.contributor.department English
dc.contributor.department Agricultural and Biosystems Engineering
dc.date 2018-03-24T02:50:26.000
dc.date.accessioned 2020-06-29T22:43:31Z
dc.date.available 2020-06-29T22:43:31Z
dc.date.embargo 2018-06-01
dc.date.issued 2018-01-01
dc.description.abstract <p>Information and communication technologies are being used by various countries to provide faster and transparent services to their citizens through e-government initiatives. A large population in developing countries remain deprived of these services due to lack of skills, training and infrastructure. Local community intermediaries with necessary skills are employed to provide these services to beneficiaries. The purpose of this study was to identify and prioritise the challenges faced by intermediaries in adopting e-government technology. Quality management tools of list reduction, affinity diagram and Pareto chart were used for this purpose. Utilising quality management tools is an unconventional approach to problem solving in public administration sector. The six identified priority areas were lack of infrastructure, device hardware design, process design, sales people errors, government support and software design. This research will help policy makers and government agencies to improve technology dissemination for easier adoption of existing as well as new e-government initiatives.</p>
dc.description.comments <p>This is a manuscript of an article published as Chhabra, Varun, Shweta Chopra, and Prashant Rajan. "Challenges in technology adoption in Indian public distribution system: a quality management approach." <em>International Journal of Productivity and Quality Management </em>23, no. 3 (2018): 328-348. DOI: <a href="http://dx.doi.org/10.1504/IJPQM.2018.089804" target="_blank">10.1504/IJPQM.2018.089804</a>. Posted with permission.</p>
dc.format.mimetype application/pdf
dc.identifier archive/lib.dr.iastate.edu/abe_eng_pubs/898/
dc.identifier.articleid 2181
dc.identifier.contextkey 11839784
dc.identifier.s3bucket isulib-bepress-aws-west
dc.identifier.submissionpath abe_eng_pubs/898
dc.identifier.uri https://dr.lib.iastate.edu/handle/20.500.12876/1710
dc.language.iso en
dc.source.bitstream archive/lib.dr.iastate.edu/abe_eng_pubs/898/2018_Chopra_ChallengesTechnology.pdf|||Sat Jan 15 02:19:41 UTC 2022
dc.source.uri 10.1504/IJPQM.2018.089804
dc.subject.disciplines Agriculture
dc.subject.disciplines Bioresource and Agricultural Engineering
dc.subject.disciplines Communication Technology and New Media
dc.subject.disciplines Management Information Systems
dc.subject.disciplines Operational Research
dc.subject.disciplines Organizational Communication
dc.subject.keywords e-governance
dc.subject.keywords information and communications technology
dc.subject.keywords technology adoption
dc.subject.keywords quality management tools
dc.subject.keywords list reduction
dc.subject.keywords affinity diagram
dc.subject.keywords Pareto chart
dc.subject.keywords food security
dc.subject.keywords public distribution system
dc.subject.keywords India
dc.title Challenges in technology adoption in Indian public distribution system: a quality management approach
dc.type article
dc.type.genre article
dspace.entity.type Publication
relation.isOrgUnitOfPublication a7f2ac65-89b1-4c12-b0c2-b9bb01dd641b
relation.isOrgUnitOfPublication 8eb24241-0d92-4baf-ae75-08f716d30801
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