Integrating Environmental and Social Sustainability Into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry

dc.contributor.author Duman, Gazi
dc.contributor.author Taskaynatan, Murat
dc.contributor.author Kongar, Elif
dc.contributor.author Rosentrater, Kurt
dc.contributor.department Food Science and Human Nutrition
dc.contributor.department Center for Crops Utilization Research
dc.contributor.department Agricultural and Biosystems Engineering
dc.contributor.department Center for Bioplastics and Biocomposites
dc.date 2018-07-20T14:07:55.000
dc.date.accessioned 2020-06-29T22:43:56Z
dc.date.available 2020-06-29T22:43:56Z
dc.date.copyright Mon Jan 01 00:00:00 UTC 2018
dc.date.issued 2018-07-20
dc.description.abstract <p>In addition to retaining high levels of customer satisfaction, sustainability of businesses is also heavily reliant on the efficiency of their internal and external processes. Continuous performance evaluations using key performance metrics to leverage operations are essential in maintaining a sustainable business while achieving growth objectives for revenue and profitability. Traditionally, companies have considered various financial criteria, quality characteristics, and targeted levels of service as their primary factors for performance evaluation. However, increasing environmental and social awareness and accompanying governmental legislations are now requiring companies to integrate these two aspects into their performance evaluations. With this motivation, this study proposes a Balanced Scorecard (BSC)-based approach combining Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) methodologies for performance evaluation. The grey system theory has been utilized in order to capture the vagueness and the uncertainty in decision making. To demonstrate the functionality of the approach, a case study is conducted on a U.S.-based food franchise. The results of the algorithm and a discussion elaborating on the findings are provided.</p>
dc.description.comments <p>This article is published as Duman, Gazi Murat, Murat Taskaynatan, Elif Kongar, and Kurt A. Rosentrater. "Integrating Environmental and Social Sustainability into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry." <em>Frontiers in Nutrition</em> 5 (2018): 65. doi: <a href="http://dx.doi.org/10.3389/fnut.2018.00065" target="_blank">10.3389/fnut.2018.00065</a>. Posted with permission.</p>
dc.format.mimetype application/pdf
dc.identifier archive/lib.dr.iastate.edu/abe_eng_pubs/949/
dc.identifier.articleid 2232
dc.identifier.contextkey 12515905
dc.identifier.s3bucket isulib-bepress-aws-west
dc.identifier.submissionpath abe_eng_pubs/949
dc.identifier.uri https://dr.lib.iastate.edu/handle/20.500.12876/1767
dc.language.iso en
dc.source.bitstream archive/lib.dr.iastate.edu/abe_eng_pubs/949/2018_Rosentrater_IntegratingEnvironmental.pdf|||Sat Jan 15 02:33:32 UTC 2022
dc.source.uri 10.3389/fnut.2018.00065
dc.subject.disciplines Agricultural and Resource Economics
dc.subject.disciplines Bioresource and Agricultural Engineering
dc.subject.disciplines Environmental Studies
dc.subject.disciplines Food Science
dc.subject.disciplines Food Studies
dc.subject.keywords sustainability
dc.subject.keywords food industry
dc.subject.keywords performance evaluation
dc.subject.keywords balanced scorecard
dc.subject.keywords grey systems theory
dc.subject.keywords DEMATEL
dc.subject.keywords ANP
dc.title Integrating Environmental and Social Sustainability Into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry
dc.type article
dc.type.genre article
dspace.entity.type Publication
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