Technology usefulness and impact on school foodservice employees' perceptions of organizational support

Date
2007-01-01
Authors
Wilson, Kathryn
Major Professor
Advisor
Catherine Strohbehn
Committee Member
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Altmetrics
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Apparel, Events and Hospitality Management
Abstract

A limited number of readings was found in the literature assessing hourly school foodservice employees and the culture of their work environment. The purpose of this study was to examine perceived organizational support (POS) of hourly school foodservice employees and how technology use may impact those perceptions. Specific objectives were to (a) assess POS of hourly school foodservice employees; (b) examine whether perception of technology usefulness affected POS; (c) identify whether POS affected intentions to leave the organization; (d) identify whether perceptions of technology usefulness affected intentions to leave the organization; and (e) assess differences in POS by demographic characteristics of participants.;Six hundred and twenty-five usable surveys were returned. The typical respondent worked more than half-time in a small school district, was in his/her 40s, and had earned at least a high school degree or equivalent.;This study was exploratory in nature. The neutral findings of this study indicate that POS is not high among those surveyed. The neutral ratings described deserve further study to understand why hourly school foodservice employees are willing to stay on the job without stronger POS and perceived usefulness of technology ratings.

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