The Influence of Custodial, Maintenance, and Residence Life Services on Student Satisfaction in Residence Halls
This study is important because it examines the relationship between students' overall satisfaction with their residence hall living experience and students' satisfaction with various custodial, maintenance, and residence life services. The study, conducted in university residence halls at a Midwestern Carnegie Classification Research extensive university, used a backward step-wise multiple linear regression model with data from a 57-item survey to predict students' satisfaction with their overall residence hall experiences. The strongest predictors were students' comfort and socializing within the living unit. Only one maintenance or custodial item, students' satisfaction with exterior landscape maintenance, was a significant predictor of the dependent variable.
This article is published as Lanfen Li, Yelena Maksimova, Kevin Saunders, Mack C. Shelley, II, and Donald F. Whalen, The influence of custodial and maintenance services on student satisfaction in residence halls, Journal of College and University Student Housing, 34(2), 43-52 (2007). Posted with permission.