How are hotel managers utilizing the training evaluation tools available to them?

Date
2012-01-01
Authors
Ho, Anh
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Susan W. Arendt
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Altmetrics
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Apparel, Events and Hospitality Management
Abstract

Training is one human resources development practice found in most organizations, however, studies showed that little attention was given to the importance of training evaluation in practice. This study is an exploration of the practices and perceptions of hotel managers in training evaluation using Kirkpatrick's and Phillips' models. In-depth interviews were conducted with six hotel managers; and paper-based questionnaires were sent out to 361 hotel managers in Iowa. The findings indicated that hotel managers viewed training evaluation activities as important, and observation was rated the most important and the most frequently employed training evaluation method. The findings contribute to literature by providing researchers with insights into how hotel managers evaluate training, and what a practical training evaluation process should possess. It also gives researchers an understanding of the perceptions of managers from different sized hotels.

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