How are hotel managers utilizing the training evaluation tools available to them?

dc.contributor.advisor Susan W. Arendt Ho, Anh
dc.contributor.department Apparel, Events and Hospitality Management 2018-08-11T12:15:21.000 2020-06-30T02:45:17Z 2020-06-30T02:45:17Z Sun Jan 01 00:00:00 UTC 2012 2013-06-05 2012-01-01
dc.description.abstract <p>Training is one human resources development practice found in most organizations, however, studies showed that little attention was given to the importance of training evaluation in practice. This study is an exploration of the practices and perceptions of hotel managers in training evaluation using Kirkpatrick's and Phillips' models. In-depth interviews were conducted with six hotel managers; and paper-based questionnaires were sent out to 361 hotel managers in Iowa. The findings indicated that hotel managers viewed training evaluation activities as important, and observation was rated the most important and the most frequently employed training evaluation method. The findings contribute to literature by providing researchers with insights into how hotel managers evaluate training, and what a practical training evaluation process should possess. It also gives researchers an understanding of the perceptions of managers from different sized hotels.</p>
dc.format.mimetype application/pdf
dc.identifier archive/
dc.identifier.articleid 3813
dc.identifier.contextkey 4188121
dc.identifier.s3bucket isulib-bepress-aws-west
dc.identifier.submissionpath etd/12806
dc.language.iso en
dc.source.bitstream archive/|||Fri Jan 14 19:30:39 UTC 2022
dc.subject.disciplines Business
dc.subject.keywords Kirkpatrick's model
dc.subject.keywords Training evaluation
dc.subject.keywords Training evaluation in hotel
dc.subject.keywords Training evaluation process
dc.title How are hotel managers utilizing the training evaluation tools available to them?
dc.type article
dc.type.genre thesis
dspace.entity.type Publication
relation.isOrgUnitOfPublication 5960a20b-38e3-465c-a204-b47fdce6f6f2 thesis Master of Science
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