With the advent of cloud-computing, small and medium-sized enterprises have begun taking advantage of available software as a service solutions to manage their business processes. Understanding the implications of employing SaaS into their business process or workflow, SEMs can make better decisions on when and how to transition to a cloud-based model. This case study analyzes a small organization’s current business process and provides recommendations for business process improvements as they transition to a cloud-based software application. In addition, the study utilizes a hybrid Waterfall/RAD development methodology to develop and employ a reporting system and database to support and manage the organization’s programmatic activities. The Waterfall/RAD approach was successfully used in this study. The approach allowed for flexibility during development without affecting current business operations and an iterative introduction of the software application to external users. The results of this analysis may assist small and medium-sized enterprises transitioning to cloud-based solutions in order to improve the efficiency of their current business processes.