The Business of Management

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1982
Authors
Cooper, Charlene
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Altmetrics
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Iowa State University Digital Repository
Abstract

What makes a veterinarian a success? Is it the style of dress? The way hair is combed? The size of the veterinarian's clinic or the location? All of these are important; however, the most important factor influencing the client's choice of a veterinary hospital is the client's perception of high quality medical services given their animal. You must be able to communicate on their level and let them know that you care.

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