Development of an instrument to measure the levels of Total Quality Management (TQM) implementation in manufacturing organizations

dc.contributor.advisor John C. Dugger
dc.contributor.author Hong, Jai
dc.contributor.department Industrial Education and Technology
dc.date 2018-08-23T19:42:57.000
dc.date.accessioned 2020-06-30T07:04:56Z
dc.date.available 2020-06-30T07:04:56Z
dc.date.copyright Fri Jan 01 00:00:00 UTC 1993
dc.date.issued 1993
dc.description.abstract <p>This study was conducted to develop a reliable instrument to measure employees' perceptions regarding the Total Quality Management (TQM) practices in manufacturing organizations. The Total Quality Management Profile (TQMP) was developed on a review of the literature and based on a panel of experts justifications and recommendations. Among the independent variables examined were different sizes of companies and different lengths of exposure to TQM;The findings of the study revealed that: (1) employees of medium companies have the most positive perceptions toward the current practices regarding continuous improvement efforts, (2) employees of small companies have the most positive perceptions toward current "leadership" practices, (3) employees with a longer exposure to TQM have less positive perceptions regarding current company practices toward the five aspects of TQM, and (4) employees with lower levels of exposure to TQM have less positive perceptions toward the current practices regarding continuous improvement efforts;In the vast majority of cases, there were no significant differences regarding perceived ideal TQM practices based on company size or length of exposure. Suggestions for future research of current practices included: (1) include organizations other than manufacturing, (2) use employee classification as an independent variable, (3) include highly recognized companies by adopting a quality improvement program, and (4) include different geographical areas.</p>
dc.format.mimetype application/pdf
dc.identifier archive/lib.dr.iastate.edu/rtd/10451/
dc.identifier.articleid 11450
dc.identifier.contextkey 6404688
dc.identifier.doi https://doi.org/10.31274/rtd-180813-9722
dc.identifier.s3bucket isulib-bepress-aws-west
dc.identifier.submissionpath rtd/10451
dc.identifier.uri https://dr.lib.iastate.edu/handle/20.500.12876/63599
dc.language.iso en
dc.source.bitstream archive/lib.dr.iastate.edu/rtd/10451/r_9321168.pdf|||Fri Jan 14 18:21:14 UTC 2022
dc.subject.disciplines Behavior and Behavior Mechanisms
dc.subject.disciplines Business Administration, Management, and Operations
dc.subject.disciplines Industrial Engineering
dc.subject.disciplines Management Sciences and Quantitative Methods
dc.subject.disciplines Psychology
dc.subject.keywords Industrial education and technology
dc.title Development of an instrument to measure the levels of Total Quality Management (TQM) implementation in manufacturing organizations
dc.type article
dc.type.genre dissertation
dspace.entity.type Publication
thesis.degree.level dissertation
thesis.degree.name Doctor of Philosophy
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