Measuring the Relationship Between Employee Trust and Quality Decision-Making
Quality is one of several workplace goals and several factors influence the quality climate of an organization. One factor believed to play a role in quality climate is trust. Although limited research has examined the relationship between trust and quality climate, no previous inquiry has examined the role worker trust levels play in quality-related decision-making in a workplace setting. Because workplace quality outcomes depend heavily on the decisions made by employees, an understanding of the factors which influence the decisionmaking process of employees is an important component of workplace quality initiatives.
The paper, "Measuring the Relationship Between Employee Trust and Quality Decision-Making" (Gretchen A. Mosher), as published in the Proceedings of the ATMAE 2011 Conference (2011 ATMAE Annual Conference, Cleveland, OH, November 9–12, 2011) is a copyrighted publication of ATMAE, the Association of Technology, Management, and Applied Engineering, 1390 Eisenhower Place, Ann Arbor, MI 48108 This paper has been republished with the authorization of ATMAE, and may be accessed directly from the ATMAE website at http://atmae.org/index.php/conference-20#pastconfpaper.