Conceptual Model of Mixed-Methods Community Engagement Infrastructure Using Cloud-Based Computing Combined with On-Site Engagement and Action Projects

Abstract

This chapter proposes a conceptual model of mixed-methods civic engagement infrastructure using cloud-based computing combined with on-site engagement and action projects. It represents a direct response to the needs of novel approaches that may enable city officials and urban planners to engage underrepresented and marginalized residents. The model is built on the following principles of successful community engagement: mixed-methods engagement, technology-based participation, incorporation of playful elements, action projects and novel cloud-based technical architectures enabled as Software as a Service. It combines technology-based tools with on-site engagement enhanced with action projects. On-site engagement methods bring engagement to the neighborhoods; they aim to meet the residents in their own environment. Action projects are real-world projects that contribute to a positive change in the neighborhoods and are initiated and led by the residents. They implement some of the solutions proposed by the residents and aim to increase quality of life. The discussion section stresses the importance of building trust, enabling two-way communication between the public officials and residents, respecting context factors that could possibly influence the success of engagement, and the importance of the local culture. Future research will focus on the evaluation of case studies that implement the proposed conceptual model.