An Investigation of Quality Climate and its Association with Implementation of Quality Management System
Quality management and continuous improvement are paramount for businesses to survive and thrive in today’s competitive landscape (Goetsch & Davis, 2003; Abdullah et al., 2009). One effective approach to operationalize quality processes and continuous improvement goals is a formalized quality management system (Khanna et al., 2010; Mosher et al., 2013). Quality management systems are embodiments of the organization’s policies, procedures, plans, resources, processes and delegation of responsibility and authority designed to achieve customer satisfaction within the boundaries of organizational objectives (Goetsch & Davis, 2003). While these systems are being used extensively across many industries, the ideas are relatively new to the bulk commodity handling and processing industries (Hurburgh & Lawrence, 2003). Although factors such as globalization and legislation have been external drivers for the adoption of quality management systems in these industries, internal benefits have also been noted as a result of these systems (Laux, 2007; Laux & Hurburgh, 2010).
The paper, "An Investigation of Quality Climate and its Association with Implementation of Quality Management System" (Sai Ramaswamy, Gretchen A. Mosher), as published in the Proceedings of the ATMAE 2014 Conference (2014 ATMAE Annual Conference,St. Louis, MO, November 19–22, 2014" is a copyrighted publication of ATMAE, the Association of Technology, Management, and Applied Engineering, 1390 Eisenhower Place, Ann Arbor, MI 48108 This paper has been republished with the authorization of ATMAE, and may be accessed directly from the ATMAE website at https://atmae.site-ym.com/?PastConferences.