A Hybrid Simulation Model of Helping Behavior

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2017-01-01
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Green, Josiah
Cantor, David
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Krejci, Caroline
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Industrial and Manufacturing Systems Engineering
The Department of Industrial and Manufacturing Systems Engineering teaches the design, analysis, and improvement of the systems and processes in manufacturing, consulting, and service industries by application of the principles of engineering. The Department of General Engineering was formed in 1929. In 1956 its name changed to Department of Industrial Engineering. In 1989 its name changed to the Department of Industrial and Manufacturing Systems Engineering.
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Companies in a variety of industries rely on their employees to work together effectively in teams to achieve their objectives. However, finding ways to encourage collaborative behavior to optimize a team’s performance is often challenging. In particular, managers would like to be able to increase the likelihood that team members decide to help each other, in the event of workload imbalances. In this paper, a hybrid simulation (ABM-DES) model has been developed to investigate how workers’ predisposition to altruistic tendencies, an important personality factor, influences their willingness to help their co-workers on a production task. Model inputs were derived from experimental data, including participants’ personalities, perceptions, and decisions regarding whether or not to help team members complete a task. Simulation results suggest that highly altruistic individuals are more likely to help their co-workers.

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This is a manuscript of a proceeding published in the Proceedings of the 2017 Winter Simulation Conference. Posted with permission.

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Sun Jan 01 00:00:00 UTC 2017