Labor-Related CSR Communication: The Impact of Claim Types on Perceived Credibility, Skepticism, and Brand Trust
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The first national meeting of textile and clothing professors took place in Madison, Wisconsin in June 1959. With a mission to advance excellence in education, scholarship and innovation, and their global applications, the International Textile and Apparel Association (ITAA) is a professional and educational association of scholars, educators, and students in the textile, apparel, and merchandising disciplines in higher education.
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Abstract
This study fills a gap in the literature and focuses specifically on labor-related CSR communication that is used by apparel retailers. In particular, this study extends the environmental marketing literature to the examination of the effect of retailers’ labor-related CSR claim types on the perceived claim skepticism, claim credibility, and subsequent brand trust. Specifically, it is proposed that associative (vs. substantive) claims will generate higher perceptions of claim skepticism (H1), lower perceptions of claim credibility (H2), and lower brand trust (H3). Further, perceived claim skepticism (H4a) and claim credibility (H4b) will mediate the effect of claim type on brand trust.