Employers’ Perspectives on Workplace Communication Skills: The Meaning of Communication Skills

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2019-05-31
Authors
Coffelt, Tina
Grauman, Dale
Smith, Frances
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English
Abstract

Employers provide their interpretation of the meaning of communication skills in this qualitative study of 22 managers. Employers understand written communication to be types of documents, a way to write, and a mode of communication. Oral communication skills mean a style of interacting, presenting, and conducting meetings. Visual communication skills were understood to be data visualization or nonverbal communication. Electronic communication was interpreted as email. The findings contribute to closing-the-gap research by highlighting areas where meaning converges for employers and instructors. Faculty members in communication disciplines can incorporate these findings into their course design and learning outcome discussions.

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This accepted article is published as Coffelt, T. A., Grauman, D., & Smith, F. L. M. (online release May, 2019). Employers’ perspectives on workplace communication skills. Business and Professional Communication Quarterly. doi:10.1177/232949061985111.Posted with permission.

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Tue Jan 01 00:00:00 UTC 2019
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