Female Consumer’s Fit Strategies and Fit Perception of Formalwear Rented Online: Content Analysis
With the advent of Internet technologies, consumers today have extensive opportunities to evaluate products online. Because “consumer reviews, word-of-mouth on the products, could be the most powerful force in the market place” (Silverman, 1997, p. 34), investigating consumer reviews is crucial to understand potential aspects of clothing that consumers may use to evaluate clothing fit. Given that apparel is a highly body-related product, the body-absent online apparel shopping environments is problematic for consumers’ fit problems and sizing inconsistency. Indeed, 62% of women could not find clothing that fit well, and 57% of women did not fit into today’s standard sizes (NPD Group, 2010).
2013 ITAA Proceedings #70 Annual Conference, New Orleans, LA, USA; October 15-18, 2013. Posted with permission.